Terms & Conditions

Delivery

Processing time: The time I need to prepare an order for dispatch varies. For details, see individual items. Customs and import taxes: Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.

Payment options

Secure options: I accept card payments via PayPal.

Returns & exchanges

I gladly accept returns and cancellations

Contact me within: 14 days of delivery Send items back within: 30 days of delivery Request a cancellation: before item has been dispatched

I don’t accept exchanges

But please contact me if you have any problems with your order.

The following items can’t be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:

  • Custom or personalised orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)

Conditions of return: Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Privacy policy

Read the privacy policy.

More information

Last updated on 01 Mar, 2019

Seller details

Jo Whitby
Annandale Street
GLASGOW, G42
United Kingdom